FEDHEALTH - MONEY IN THE BANK ABOVE CLIENTS QUERY FOR WRONG DEBIT!

Fedhealth are not about whats best for its clients where money is involved. My rebate for my son who was charged an Adult rate in May has still not been resolved after resending all the proof pertaining to his student status. With COVID hitting hard and being forced to look at cost saving expenses as a single mom cancelling my membership due their exorbitant increase I could just no longer afford and had to look for alternative cheaper options. I cancelled in the middle of April if I recall but was told I had to give 30 days notice so the month of May was used for such notice. At the end of May and Amount well over R5000 for a hospital plan for my two student sons and myself was taken. It was over R1000 more than it should have been. I had been talking to Fedhealth officials since January and conveniently they seem to forget the numerous times I called. Now that my policy is officially cxd they keep replying I am no longer a Fedhealth memeber and my dispute remains unresolved while they sit with money belonging to me and not to them. I am disgusted in there response. It clearly shows MONEY rules there business and NOT service. I will not ever recommend this medical Aid to any person on the contrary will continue to post these reviews until such time as a physical person has the backbone to call me. I call the call centre you are transferred to around 10 to 12 options electronically and eventually you just push anything to speak to a physical person and NOT a prerecorded machine. This the biggest problem with our unemployment rate, some created by machines replacing people which is not making an positive impression on clients but helps the bottom line of business profits for its investors. Once they answer they take so long to come back to you wile you hang on to the call for dear life for fear of having to go through the whole process all over again!! They take so long to return to your querie and eventually you are cut off. Do not think they call you back after they have verified your identity numerous times have your cell number in front of them..they just doNOT CARE! Simple FEDHEALTH cares less about its faithful no default clients for years when economy pressures cause clients to cancel. They then do this and refuse pointblank to waste there time in reviewing ones querie if it means they have to return any money!!! FEDHEALTH YOU CANNOT CALL YOUR CUSTOMER SERVICE THAT...THERE IS NO SERVICE! Your programmed responses are sickening and I will be forwrding my concerns to all media outlets, platforms and the ombudsman for a response attaching the many emails, call logs and other proof I have of the amount of attempots I have gone to. Someone out there will help and hopefully memebers will wake up and realise there benefits are only applicable until the day you cancel. How convenient when I requested when the last payment will go off and how much will it be. The official said the amount without my son as an adult. I would love to request the transcript. Double standards and false promises.... HOPELESS