Fedhealth medical scheme is lacking communication lines

I just want t put it out there that it is almost impossible to reach a Fedhealth agent on a call or whatsapp. My father who is a member has been trying since 8am today being 4/2/2021. It is now 2pm and still no joy. The whatsapp just tells you everyine is busy and you must go through the whole set up again until you reach someone.

He us a pensioner and has wasted all his airtime trying to just talk to someone. He erroneously put the wrong scheme down thinking he was on the same as he had last year now he cannot rectify it. He can now only go to a hospital in Berea or Ladysmith. None of these are hospitals where his specialist is.

They are very quick to bill you after a doctor's visit but o boy try get to speak to someone. That's impossible. It's easier to fly to the moon.

So right now I definitely would not recomenned Fedhealth to anyone who is looking for a good Medical Aid.