Fedhealth medical Scheme bad service

I am writing to express my deep disappointment and dissatisfaction with Fedhealth’s medical scheme due to multiple unresolved issues regarding claim processing and reimbur*****t. Firstly, none of my submitted claims were processed, forcing me to pay out-of-pocket without receiving any reimbur*****t. Additionally, during a visit to the doctor, I used my medical aid for payment, only to later discover that the payment did not go through. Upon contacting Fedhealth, I was assured that the issue would be resolved. However, after waiting for one or two months and eventually leaving the medical scheme, I found out that the bill for the doctor visit was never settled. When I contacted Fedhealth to address this outstanding payment, I was informed that, since I am no longer a member, they could not assist me. This experience has left me extremely frustrated with the service provided by Fedhealth