Fedhealth medical scheme are ******* in disguise

I have been a Fedhealth medical Scheme member for 15 years. I would say that I am a model member as I never default on payment and am fortunate enough to have very few claims. Sadly I have had to fight for some to be paid but still stuck to my membership as I am a loyal person. I am a pensioner with no income currently. So when I got the new membership fees for 2021 from Fedhealth I realized I could not afford it. I then looked at options and downgraded from the Flexifed3 to the grid plan for which the premium is R2511.00 as apposed to R2800.00 for the plan I was on. Come February and suddenly I get a notification of a returned debit order from my bank Fedhealth R3110.00 that is R600.00 more than it should be! I was horrified as I leave the exact amount in my account and this also incurred a penalty fee from the bank. I phoned and after a long wait finally spoke to a consultant who assured me that it was a mistake and would be rectified. I also sent a email to which I have had no response. I was expecting an apology but instead got a notification that my membership has been suspended! I am horrified and so disappointed that a company that calls you a family member can treat you a valued member in this disgusting ********* way. Getting hold of somebody this morning has been a futile excercise in spie of all the means of communication they claim to have. Fact: Fedhealth Medical scheme do not care and *****s money from your bank account with no ethics.