FEDHEALTH MEDICAL AID CREDIT CONTROLLERS ARE ****

So I moved to Fedhealth via Topmed, never liked the medical aid so when the transition happened I stayed with Fedhealth for a month and made a move to Discovery. The process to get my savings from Fedhealth paid is becoming a nightmare. I called them after cancelling my medical aid to find out how the refund process works, how long it will take for them to pay my savings and I was told that they have a 4 month waiting period, and I am like why. I have never really used the medical aid, I was with them for a month so no doctor or hospital is going claim anything. I waited out, called after the 4th month I was told it would be paid the following month, I was sent an affidavit to complete, they asked for my FICA docs. Submitted all the required documents and I am still waiting. Not sure if they do not have the money to pay me but every week I call i get a new story, every single time. The funniest excuse was this morning, I was told to confirm my banking details over the phone and I am like I submitted a letter from my bank, with a bank stamp confirming my account details! How are you going to say to me the reason why they have not paid is because I did not confirm my account details over the phone. I mean with all the ***** happening, why confirm my account details over the phone? I am sure they are broke, but broke to pay such a small amount? I made the right decision by changing my medical aid. The service is ****!!! The funny thing is, these savings where earned under Topmend and not Fedhealth. How are they refusing to pay me money that never belonged to them? Can someone please advise on what to do, how or where to report them.

They do not deserve any star, it is a zero rating!!!!