Fedhealth lost so much trust.

I recently find out I need to go for an operation. Quite urgently cause there could be infections coming from the problem. (Fedhealth urgently means I need it asap)

This will not be the first time I will be getting pre authorization for a operation. I was a member of a fantastic medical scheme before fedhealth. Authorization took me only a few minutes with a competitor but with fedhealth I can really see the diffrence in service in a bad way.

I was part of a group scheme so recently resigned from my workplace. Where they told me I can still keep my medical aid as a direct paying member. I mean you cant walk around these days without a medical aid. So when I did my pre authorization the first time they said my membership was suspended.

So basicly I was walking around without a medical aid not even knowing it. Super super super dissapointed. I was not properly informed that my plan was suspended? I mean no payment is behind to my knowledge. But anycase It took me almost a week getting the suspension uplifted. Yes. almost a week. I had to call in , it is help yourself service looks like.

So after a week and reschedule of the operation I still didnt get my pre authorization. So once again it looks like i need to reschedule my opp again. Wasting my time and also the Dr. and their receptionist time. Today i called in around 4 times. And starting from scratch every singel time. Giving the consultants all the information. Promised that I will be getting feedback the same day then nothing. Big difference in the service I got from my previous scheme. They were fantastic. Fedhealth well... lets just say taking their time is not an issue.

I will continue my journey trying to get pre authorization I mean we pay a scheme to have convenience. All my paperwork is in order believe me.

Just some points even if they are resolved or not.

- I want proof to see that fedhealth did send me a notice that my scheme will be suspended. I mean Fais act right??? This is really shocking. What if this happens to somebody and they didnt know about the suspension and they get into a accident? - my pre authorization. How long must this take? I do have a refrence number. My previous medical scheme was minutes. You guys I see like to take a tiny bit longer( a week). Thats fine we pay you guys to take your time. I mean its not that important.

I will put your reponse here that you wil Probably say once this remarkable comment get posted. So i will answer the comment in advance so that you guys dont have to waste time. (Helping you guys out here)

"Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.

Best Wishes"

1. Are you really sorry? 2. Not interested in talking to a consultant but somebody with a bit more will power to help me see this through if you dont mind. 3. Dont waste time to investigate I already told you what the problem is.

(We will get back to you, you will get it today ect) All those promises were made all are broken.

Excited to continue my journey tomorrow in search for that pre approval. Can not wait.