FEDHEALTH LACK OF SERVICE DELIVERY

Membership *** :I have been with Fedhealth for 18 months now and up to this day I'm still yet to receive my physical membership card. Previously I had been using my Electronic card which was fine for the time being however I no longer have a cellphone which makes it hard for me to produce proof of membership. I don't understand how I can be paying for a service for 18 months now but have no proof of medical aid...it's so embarrassing the stories I have to give to Doctors PA's every time I have to see one about my card or lack thereof and why I have to print little pieces of paper instead of producing a simple card. I should have to choose as a client whether I'd like an Ecard or a physical one. Previously they had made an excuse about covid restrictions and the post office blah blah blah we are way past that and have also as a country found alternative ways to make sure that services are delivered in spite of these challenges. I want my card....not a liver or kidney transplant just my card, Thank you.