Fedhealth keeps asking for the SAME documents

I have app**** for treatment of a new chronic condition.<br> <br> When I app****, I submitted all relevant documentation. It took more than a week to process, and as such, my first prescription of the medication was paid for out of my savings, instead of my chronic benefit. I had to submit the same documents TWICE in this regard.<br> <br> Eventually, I was advised that the condition would be approved, but not the specific medication.<br> <br> So my doctor changed the medication, now being forced to use two separate medications.<br> <br> One medication was paid for from chronic, one from savings.<br> <br> When I queried this, I was told that the specific medication was not covered as chronic, but that an application would be submitted for it to be approved.<br> <br> Today, I received feedback regarding this application, which was declined,<br> <br> The feedback mentioned that the application could be reconsider if I submit a list of information. This list is EXACTLY the same as what I have submitted on TWO previous occasions for this chronic condition.<br> <br> This is now pathetic! You increase my subscriptions by ridiculous amounts each year, and then you do not deliver. I am seriously considering changing medical schemes, to someone competent