LF
Lise F

1 reviews | Active since Apr 2014

21 Apr 2024, 14:51

Fedhealth is the biggest stressor in my life!

Oh my word! As soon as I have a glimmer of hope that Fedhealth employees are actually doing their jobs, they start with their old tricks again.

Over the past two months, I had to resubmit or query three of my claims, and numerous times. They just cannot get it right the first time! And if whoever gets the claim sees the smallest anomaly, they just reject the claim. No notification, no enquiry, nothing. For the amount of money I pay these people every month, the least they can do is to drop a one-liner if there is a problem. I hate this medical aid! The big joke is that I am on medication for a stress-related condition. I work very hard to try and keep my stress levels down, and the biggest stressor in my life is my medical aid! Nice, Fedhealth. It does not help if you have a lot of grand stuff about mental health, but your employees cause your members stress because they couldn't care less. Get the basics right, then you won't need all the grand add-ons.

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Replies (4)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply22 Apr 2024, 12:00
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth 
LF
Lise F's update22 Apr 2024, 17:43
Reviewer Update
Good day
The email I received from you is most unhelpful. I am actually quite shocked that someone can send a message like that in good conscience. Either you are using bots to do your work, or the humans who work for you cannot read or simply does not care.
LF
Lise F's update23 Apr 2024, 09:44
Reviewer Update
Your answer is an extract from the email you sent me. As I said in my reply, quite a condescending tone, at best. If you don't want to walk the extra mile, just be honest and say so on a public forum. Then people are informed before they choose a medical aid.
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply23 Apr 2024, 09:54
Official
Thank you Lise, 

We will do our best to resolve the matter.