FEDHEALTH IS PATHETIC

what is the point of logging a query if the team i.e. Bernice van Tonder is so unprofessional and unhelpful. After escalating my query, the willingness to resolve is ****. I am seeking clarity as to why a claim is coming from my saving and not risk??? think someone can pick up the phone and try assist a long standing client?? no, just another explain of how the scheme claims to be for its members but is in fact seeking to protect its own interests. poor customer service - overall pathetic