Fedhealth is nothing but a disgusting sham refusing to provide healthcare to my 3 month old fully paid up dependent.

Our baby is now 3 months old. 3 months of relentless phone calls. 3 months of tears, shouting, anger, and frustration. 3 months and still not one claim paid back by fedhealth. 3 months of not one person from you organization who can actually say something and then make it happen talking to us. 3 months I complain again, and yet another email will follow saying you will process claims. These claims are either rejected, or "needed authorisation". I thank god we could pay for these amounts ourselves because fedhelath would stand by and watch babies die under an administrative cloud of rejections and authorization failures. Your senior management should be held up for gross misconduct and I will be going to the med aid ombudsman and possibly my attorney as you continue to act with complete disregard for the care and health of a 3 month old child. Shame on you.