fedhealth is a ****

I signed up in 2017 September my debit orders for that year had no issues

2018 January - my premium went up and fedhealth did not inform me because they has the incorrect email address for me. but i continued to pay my new installment.

2018 February - the first debit order was rejected but on the same day the second debit order went though

March fedhealth double debited me

April one debit order

May one debit order

June one debit order

July one debit order. I called in and spoke to Chantal and i had informed her that i would like to change the date of my debit order.

August No money was taken off because Chantal did not do her job

September the first debit order was rejected but on the same day the second debit order went though

October I was double debited

November I was double debited

2018 December one debit order.

January 2019 - I was debited twice: the first one was rejected but the second one went though. i was told to do another payment which i did.

February - i am paid my new premium and my old installment and they refunded me one amount of January.

march - i paid my new premium and my old premium and i was told to do another payment an amount which was not even ventral. i had informed them to stop debiting and i will make manual payments every month.

April i paid in my new premium.

i had spoken to the one term leader who was not very helpful and laughed at me.

i spoke to anther leader who has wasted my time.

i have been complaining requesting fedhealth's bank statement but they refusing me and blaming my bank FNB says the money is not coming back into my account so clearly fedhealth is taking chances with me.

names of the team leaders who never bothered to sort this issue out;

Clinton Myburgh - Team Leader - ( laughs at clients on the phone)

Antoinette Walaza - Is not interested in helping

Manqoba - Is not interested in helping .

Glenda Monama - Team Leader - refuses to provide bank statement or look at it.

please do not bother to call me since Glenda made it CLEAR that the Council Medical Scheme will sort this out.

I just wanted people to know how fedhealth treats customer.