FEDHEALTH IGNORING MY QUERIES

Dear Fedhealth. We are on the Fedhealth Maxima Entry Zone Hospital plan. On this plan we get 1 Doctor visit a year for each member. My husband is on chronic and receive an additional 2 visits a year. (3 in total)

Last year and this year again, he went to the doctor for his 6 month chronic checkup. But again this year, same as last year, Fedhealth took a visit from both his allowed 2 Chronic visits and his once a year Doctor visit.

I spoke to Darren on the 4th of June that said he'll will send it in for reprocessing, but nothing happened. I then chatted with Abby on the 25th of June that gave me horrible service. I had to explain my issue over and over. Her excuse was that she is on multiple chats and had to explain the whole mess over and over. I asked her for a supervisor to call me back, but I'm still waiting. I can send both chats on request.

Fedhealth, every year I receive bad customer service from you. Can someone please do some effort and get back to me and explain what exactly the problem is.

Thanking you in advance and I hope to hear from you soon.