FEDHEALTH HORROR MISERY

I AM WRITING THIS REVIEW WITH UTTER FRUSTRATION.

DON'T EVEN BOTHER TO GET A CONSULTANT TO CONTACT ME AS SEVERAL OF THEM HAVE BEEN UNABLE TO ANSWER MY QUESTIONS, ON TOP OF IT THEY ALL HAVE DIFFERENT ANSWERS.

I WANT TO KNOW FROM THE HIGHER LEVEL PEOPLE WHO MAKE THE DAMN DECISIONS? HAVE YOU EVER HEARD OF RESEARCH AND RISK ANALYSIS? 1. WHO ARE THE DAMN PEOPLE PROVIDING THE OPTIONS OF THE HOSPITAL NETWORKS? 2. HOW THE HELL ARE THEY CONDUCTING THEIR RESEARCH AND INFORMATION - BASED ON WHAT THE CLIENTS NEED? 3. WHAT IS THE PURPOSE OF PROVIDING A HOSPITAL NETWORK LIST - DAY CARE SURGERY NETWORK LIST AND GUIDANCE TO WHICH HOSPITALS TO GO TO - ONLY TO GET THERE AND BE INFORMED THAT THE SERVICE PROVIDERS ARE NOT EVEN CONTRACTED TO THE DAMN FEDHEALTH MEDICAL SCHEME TO START WITH? 4. WHO GIVES PRODUCT TRAINING TO THE CUSTOMER SERVICES CONSULTANTS AND THE CLAIM / AUTHORISATION CONSULTANTS - CLEARLY THEY ALL HAVE VARIABLE EXPLANATIONS OF THEIR UNDERSTANDING THE PRODUCT - BECAUSE YOUR BROCHURE VS YOUR CONSULTANTS RESPONSE OR KNOWLEDGE VS CLAIM REJECTIONS VS COMMUNICATION ARE JUST ALL DIFFERENT? 5. PLEASE EXPLAIN TO ME WHAT THE HELL YOU CONSIDER IS AN EMERGENCY, WHAT YOUR EXPECTATION FROM THE CLIENT IS BEFORE THEY CAN BE ASSISTED?