FedHealth ********** scheme that provides the worst service

I changed medical schemes to FedHealth last year and have been having endless problems for a year with getting chronic cover approved, service and medical savings with this stupid medivault they came up with (no-one has time to call and transfer funds in case of emergencies!!!). I am constantly on the phone with FedHealth trying to resolve every aspect of my plan, their service is ridiculous, I spend over 20 mins at a time on the phone with them, then they changed their plans for 2019 clearly not taking their clients into consideration. I rushed my son to the Dr yesterday with a broken arm, at the Dr's office I called the call center as I was advised that I have no funds available but I had R4000 carried over from last year, I was on hold for 15 mins and the call was dropped, I tried their online facility to which the agent responded my sending me countless member statement which is not what I needed at the time and ended the chat. I had to pay cash for the 2nd time this year because FedHealth clearly does not care about their clients and have no sense of urgency. I have never with my previous scheme experienced such a lack of concern. As I am writing this complaint I am on a call with them for 30 mins because they cant account for my savings that was carried over from 2018.