Fedhealth horibble service.

I've been a Fedhealth member for two years. The last year with them has been a struggle.

They say on the broacher and on the internet, they cover something but when it comes to payment it declines.

The latest problem I'm sitting with is a dentist bill. I confirmed that they cover the procedures before visiting the dentist. After my visit I was informed it was not covered by Fedhealth.

It is more than three months later and the dentist is still not paid. I have phoned Feldhealth multiple times where they confirm it is a benefit of the plan and it will be paid. According to them it is an IT issue causing the payment problem. The last consultant said this matter has been escalated to Management and I will receive feedback within three day, I still haven't received feedback. They keep making empty promises and nothing happens. I am the one looking like a bad customer and I will be the one blacklisted due to their incompetence.

Also take into consideration when phoning Fedhealth you will wait 10 minutes at least before speaking to someone.