FedHealth has the worst service in the world!

Their staff in their call centre are either totally ***********, blatantly arrogant or just plain lazy! I NEVER have a good experience when dealing with FedHealth! I can't access their Family Room, for the self-help tools. Phoned the call entre & got left on hold because the query was too difficult for them to handle. I asked to speak to a manger, but there are NONE available at all! How is that possible?!?! I requested a Gap Cover letter, because, in 2023, that's the ONLY thing they're able to send me during the month in question. I am still waiting for the letter. My Gap Cover needs a claim statement, for the claim I submitted for the treatment of 11/10/2023. Every single document I have from FedHealth is not acceptable to them! HOW IS THIS POSSIBLE??? While trying to get this statement I tried to explain to your agent what Gap Cover needs. They then get ****y, demanding "Who is this gap cover person, how do they know how my system works! They are not here..." How can you people not know what the other wants? WHY ARE WE, YOUR CLIENTS, STUCK IN THE MIDDLE OF THE MESS YOU ALWAYS MAKE???