Fedhealth has not processed plan change!

I have had numerous communications via call center, e-mail, online help and having Fedhealth contact me about their extremely bad service!<br> <br> I submitted forms to change my plan from one option to another, provided all information requested and was told that I had not supp**** the information regardless that it is all on the system including the dates of submission and yet Fedhealth refuses to give me any reason as to why they have not changed my plan. So far the best response I get is 'it is with our team leader who is processing it'.<br> <br> Well could the so-called team leader do his damn job and process the damn forms!!!??? <br> <br> It is unacceptable that I have had to go to my bank and apply for loans because Fedhealth could not be bothered to do their damn jobs and I am now suffering financially and have no money because Fedhealth thinks it is acceptable to debit the plan amount I have requested to be moved off of since December 2014!!!!!<br> <br> Fedhealth, you are the reason I use so many chronic medications for stress and burnout! If I didn't have to deal with your inept service I would not be suffering with the stress, anxiety and sleeplessness you have caused me over the past 2 months!!!!