GM
Gugulethu M

1 reviews | Active since Oct 2019

05 Oct 2019, 00:56

Fedhealth **********/*****/*********** *******

I received and email to say there's a credit due to me to be paid directly into my bank account on 25 September 2019.I then updated my banking details (REFERENCE 200919QMT5RF).On the 25th of September I called to follow up on the fact that the money wasn't reflecting in my bank account...that was when the headache started.I have been sent since from pillar to post.I was initially told on the 25th,the money will be reflecting in my account by Friday the 27th.This obviously didn't materialise...of which I called again on the 27th,this time the stupid credit controller told the agent to tell me the money will reflect by Monday 30th September...which also was a lie.On the 30th,yet another story was created to say I should have the money by Wednesday 2 October...which was also a false promise. This mind you is said to be an EFT that is taking forever to clear if it is indeed paid into my account.The credit controller responsible for my account is just plain ***********,stupid in their reasoning capacity,negligent. Isn't fedhealth supposed to be a reputable company instead of the ********** they are that rip people off their rightful monies?I expected a much better service...but this has proven untrue.They lie and cheat people off their hard earned monies people...stay away from them...mind you,today is the 5th of October and the money hasn't been received by me.

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Replies (6)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply07 Oct 2019, 08:38
Official
Thank you so much for your review we will be in touch shortly.

Kind Regards
The Fedhealth Online Team

GM
Gugulethu M's update09 Oct 2019, 08:23
Reviewer Update
They are still at it...the lies keep piling up.Today is day 15 of the lies.The financial department keeps insisting the money was deposited into my "closed fnb account...it was closed on 22/11/2017" .Fedhealth insist the money hasn't been sent back by fnb from the ghost bank account after I provided them with an active standard bank account. I took the liberty to go to fnb to get a statement since even yesterday they kept insisting it was done,well lo and behold,the stately clearly states the last transaction was on 22/11/2017 and the account is very much closed.So in short,The whole of Fedhealth is useless and pathetic ******* and *****...that includes the so-called useless ***** or social department. If only people can start applying logic,go thru their bank statement,they will see the money that they supposedly deposited bounced back immediately..but who at fedhealth cares?????Dear public,don't and I beg you consider Fedhealth as a medical aid option. They look legit and proper on adverts...they are a bunch of ********,don't give a rats ass crew...They are huge on promises but fail to deliver.
GM
Gugulethu M's update10 Oct 2019, 07:46
Reviewer Update
Day 16...bad publicity didn't even move them...thats how arrogant the bunch at Fedhealth medical aid is.Im still waiting for my money
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply10 Oct 2019, 14:53
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regards 
The Fedhealth Family

GM
Gugulethu M's update17 Oct 2019, 00:24
Reviewer Update
And on to another false promise....Gugu called to inform me the money has miraculously bounced back from my shut fnb account (closed 22/11/2017) on the 10th October...and it will be paid out to my correct standard account on the 17th October...lo and behold it's the 17th and THERE'S NO MONEY PAID!!!IS THIS NIGHTMARE EVER GONNA END???DOESN'T FEDHEALTH HAVE PRINCIPLES AND STANDARDS TO UPHOLD REALLY?????!GUYS,THEY ARE ******* SERIOUSLY...DONT JOIN THIS MEDICAL AID!
GM
Gugulethu M's update17 Oct 2019, 00:38
Reviewer Update
Well...I just received a message from my bank...finaly my money has been refunded!...i still maintain though...people stay away from Fedhealth.