Fedhealth Financial Frustration

This December I had my normal debit order go off twice and immediately contacted Fedhealth where I got a reference number. I got an SMS two (2) days later I'm assuming because there was a public holiday in between. The SMS was also general which leads me to believe that there were more people affected and the SMS clearly lays the blame at Nedbank their banker for the duplicate deductions and that they are busy reversing the deductions.

The weekend follows and on the Tuesday which is now 6 days since the duplicate deduction I send a follow up to query when Nedbank will be reversing these deductions.

This time I get an email on the Wednesday (Day 7) almost in the evening stating the following "Please be advised that as per finance, Nedbank is still working on this and they have not given a date as to when the issue will be resolved."

After a week and without a specific answer from the medical aid and approaching Christmas I was annoyed with this almost nonchalant response placing the blame on finance of Fedhealth and Nedbank. It would seem that everyone was on holiday already.

This is my gripe as maybe some of you can afford to have a duplicate debit order go off but those that live on a budget dont have that luxury. Furthermore if you debit order doesn't go off or you miss a payment then your medical aid it cut or you not covered.

Days before Christmas and to date I have not received a response from Fedheath to my follow up query on the nonchalant response. The debit did not get reversed after two weeks as committed to. If anyone has experience of these matters banks have specific timeframes within which to address this and one assumes that your medical aid will take these matters up as its their bank but seems lie it fell on deaf ears. I was sadly disappointed and had to contact my bank to reverse the duplicate debit orders at my cost due to the inept management of client deductions. I did however contact the medical schemes to complain and even contacted Nedbank who were quick to respond and wanted to assist. That is why I question how it is possible that they (Fedhealth) didnt get answer as I did within hours. However the easier route to limit my frustrations was to deal with my bank.

This entire situation makes on think twice about who banks with but more so is your medical aid really there for you when you need it. In this instance they didn't own the situation that was of their making and repeatedly passed the buck on to others to your very own client. I dont know how many others were affected but this leaves a sour taste in ones mouth when one considers the unnecessary frustration it created.