FEDHEALTH FAILS OVER AND OVER AGAIN - ALL TALK, SUB-STANDARD SERVICE!

Every other year our experience with FEDHEALTH just becomes worse and worse...

Like previous times when my 74-year old amputee dad needs adjustments to his prosthetic leg, I start the process with high hopes that for once the experience will be pleasant. But, here we are yet again: fighting to get a positive response from FEDHEALTH.

15 Oct 2018: First request for authorisation emailed

15 Oct 2018: Confirmation email received

18 Oct 2018: No feedback yet. Send second request via email

18 Oct 2018: Confirmation email received

5 Nov 2018: Received email stating the amount of benefit that is available, but still not authorization for the quotation. Email asking details of patient & procedures while all this was on the quotation that was send on 15 & 18 Oct 2018 already!

27 Nov 2018: An updated quotation with most necessary units was send for authorization. Waiting...

Also tried to get answers about the new 2019-benefits today but had to hold on for 8 minutes just to confirm myself and get clearance to be allowed to ask questions! Horrific service!