Fedhealth Fails Once Again

Since joining Fedhealth Medical Scheme it has been nothing but hell to get claims processed correctly, let alone get money back. First, they updated my information incorrectly and still had the audacity to not respond for days on end as well as debit the account even though they were provided with correct information clearly and concisely laid out in an email. Said person responsible was Debbie Steytler. The only response after their mess up was a pathetic email apology - talk about caring for your client hey. Now to date I am struggling to get a claim back that was submitted on the 5th of April and then AGAIN on the 18th - again with no word from Fedhealth. I called in this morning to find out what is going on and they admit the fault is on their side and will resolve it, only to look further and require a proof of payment from me, saying that a statement from said medical professionals does not suffice. I now need to go back to my bank and retrace to accounts FROM JANUARY in order to try to get this sorted out. Sick and tired of their S*** service, nevermind the difficulty it takes to navigate their website. Paying almost R4000 a month for utter *******.