Fedhealth Fails

This is the second time that I have sent through a query to Fedhealth, and 3 weeks later still absolutely no response despite me sending two follow up emails. I then tried to contact the call centre and after not having my call put through for almost an hour, I gave up.

The customer service has been absolutely shocking! I have been on multiple medical aid schemes (due to different employers) and I can honestly say that Fedhealth has been the worst in terms of customer care and service. It has really been a horrible experience trying to deal with them.