Fedhealth failed me

I am beyond disappointed at the number of issues I am experiencing with Fedhealth. I am 37 weeks pregnant and have been using my medical aid for my gynecologist appointments. I have more than enough in my savings wallet to pay for my claims. However for my last 2 gynecologist appointments Fedhealth has decided to short pay my claims. I have spoken to 7 different agents from the call center and I keep being told that my claim is with the assessors and they will call me with a resolution. It has been a month of waiting to be called and nothing. Someone called me yesterday and promised to call me back with a resolution and today nothing. The gynecologist is on Fedhealth's network and I was told that he is charging according to the contract he has with Fedhealth. I am beyond disappointed.