Fedhealth

My husband has chemo treatments every month since January this year. However March and April session have not been paid by the scheme. There is Oncology Authorization valid from 21 January till 6 July 2020 for full treatment. In order to receive the treatment special equipment is needed which FedHealth refuses to pay despite the authorization. The reason: computer glitch, IT problems. I have been calling for the last two months as well as his doctors office. FedeHealth has not fixed the computer glitch since March. Everytime I call, it is escalated to supervisor for follow up, till today did not receive any call. In the meantime my husband health is put on hold because computer glitch. It is very frustrating.