AP
Adele P
1 reviews | Active since Feb 2023
28 Feb 2023, 17:54
Fedhealth
Im on flexifed2 for 5 yrs. Never new they doesnt cover knee replacements ext. So I hurt my knee. Dr say I must go for half knee replacement. Fedhealth aay no my option dont cover... they have a option thst you can uofrade once if something happenend. Today they let me know that it was rejected . My dr send them a motivation letter saying Im in pain cant walk . And yet they say no I must wait till november. After Im 5yrs with them. Ckaimed minimal . Really FEDHEALTH YOU SUCK ....Think I must move to other medicsk aid
Helpful (0)
Replies (4)0
Replies (4)
Fedhealth Medical Scheme's replyOfficial
28 Feb 2023, 18:36Dear Adele Pretorius,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. You have reached us outside of our working hours which is 08:00-16:00 Monday to Friday. One of our consultants will contact you in the morning to discuss your enquiry.
Best wishes,
Fedhealth
Thank you for submitting your feedback to us, we are sorry to hear about your experience. You have reached us outside of our working hours which is 08:00-16:00 Monday to Friday. One of our consultants will contact you in the morning to discuss your enquiry.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply28 Feb 2023, 18:36
Official
Dear Adele Pretorius,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. You have reached us outside of our working hours which is 08:00-16:00 Monday to Friday. One of our consultants will contact you in the morning to discuss your enquiry.
Best wishes,
Fedhealth
Thank you for submitting your feedback to us, we are sorry to hear about your experience. You have reached us outside of our working hours which is 08:00-16:00 Monday to Friday. One of our consultants will contact you in the morning to discuss your enquiry.
Best wishes,
Fedhealth
AP
Adele P's updateReviewer Update
01 Mar 2023, 16:15And still no one contact me . They said they will contac me the next day.....so where are you . You take our money but your service suck
AP
Adele P's update01 Mar 2023, 16:15
Reviewer Update
And still no one contact me . They said they will contac me the next day.....so where are you . You take our money but your service suck
Fedhealth Medical Scheme's replyOfficial
03 Mar 2023, 14:40Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply03 Mar 2023, 14:40
Official
Dear Member,
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's replyOfficial
03 Mar 2023, 15:25Dear Member,
A consultant has provided detailed feedback to you via email.
Best wishes,
Fedhealth
A consultant has provided detailed feedback to you via email.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply03 Mar 2023, 15:25
Official
Dear Member,
A consultant has provided detailed feedback to you via email.
Best wishes,
Fedhealth
A consultant has provided detailed feedback to you via email.
Best wishes,
Fedhealth