Fedhealth dropping the ball.

The information given by consultants to prospective members are shocking. I gave all the necessary information to the consultant explaining my situation and needs. He then assured me that Fedhealth has the product that suits me. I then proceeded to go through all the paperwork and started the process of removing my children off my current medical aid to get them onto Fedhealth. I then received a letter stating that the application was declined due to a fundamental problem with the application. This I found very strange as I communicated the exact situation to the consultant before any paperwork was started. This whole issue could have been avoided if consultants know the products they present to the public. I wasted my time.