Fedhealth dropped the ball.

Fedhealth has taken it upon themselves to juggle policies and schedules as they please. This new 'Vault' system is atrocious and poorly conveyed to the clients. The explanations emanating from the call centre, conflict with the website, and any request to escalate the query to a higher level is met with reluctance. Just as an example, if you log an on-line query, you get an email notification informing you that they have received your query. The next day you get a new notice stating the query has been resolved...... How? By what means? And what exactly was resolved? I have been with Fed for many years, but the last year has been a serious disappointment. My wife is with another organisation and she never has all this turmoil. Sort it out, or lose the client.