jJ
jkbluff J
1 reviews | Active since Sept 2016
19 Feb 2020, 16:15
Fedhealth dropa the ball again!!!!!
As usual Fedhealth changes things and nothing works. They have made security changes tothe login. It is supposed to send an OTP doesn't happen. Send an email wait 3 days, phome spend R 50 airtime, get told it's sorted run out pf airtime before I van comfirm. Receive an email giving instructions to re register doesnt work. Phone again (16;06),.go through to an extension can hear people im the background NO ONE ANSWERS MY CALL. in the meantime I cannot access ANYTHING Really fed up with this. Oh and I logged on their system for someone to call me bavk that was yesterday18/02/2020 still wIaiting I pay a lot of money for shoddy service! !!!
Helpful (0)
Replies (4)0
Replies (4)Fedhealth Medical Scheme's replyOfficial
20 Feb 2020, 10:38Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply20 Feb 2020, 10:38
Official
Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
jJ
jkbluff J's updateReviewer Update
21 Feb 2020, 12:53So I would love to know what time frame FEDHEALTH regards as shortly. I HAVE STILL HAD NO COMMUNICATION STILL CANNOT ACCESS MY ACCOUNT STILL LEFT IN THE DARK. I DARE YOUTO DECLINE ONE OF MY ACCOUNTS BECAUSE I CANNOT TRANSFER FUNDS TO MY WALLET BECAUSE I CANNOT ACCESS ANYTHING! !!!!!!!!
jJ
jkbluff J's update21 Feb 2020, 12:53
Reviewer Update
So I would love to know what time frame FEDHEALTH regards as shortly. I HAVE STILL HAD NO COMMUNICATION STILL CANNOT ACCESS MY ACCOUNT STILL LEFT IN THE DARK. I DARE YOUTO DECLINE ONE OF MY ACCOUNTS BECAUSE I CANNOT TRANSFER FUNDS TO MY WALLET BECAUSE I CANNOT ACCESS ANYTHING! !!!!!!!!
jJ
jkbluff J's updateReviewer Update
21 Feb 2020, 13:52Thanks to Eliza, for phoning me back. The matter is now resolved.
PLEASE FEDHEALTH LEAVE THINGS AS THEY ARE NOW. IF IT AIN'T BROKE DON'T FIX IT
PLEASE FEDHEALTH LEAVE THINGS AS THEY ARE NOW. IF IT AIN'T BROKE DON'T FIX IT
jJ
jkbluff J's update21 Feb 2020, 13:52
Reviewer Update
Thanks to Eliza, for phoning me back. The matter is now resolved.
PLEASE FEDHEALTH LEAVE THINGS AS THEY ARE NOW. IF IT AIN'T BROKE DON'T FIX IT
PLEASE FEDHEALTH LEAVE THINGS AS THEY ARE NOW. IF IT AIN'T BROKE DON'T FIX IT
Fedhealth Medical Scheme's replyOfficial
21 Feb 2020, 14:14A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Family
Fedhealth Medical Scheme's reply21 Feb 2020, 14:14
Official
A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Family
