Fedhealth don't care or respond in time or understand urgency

Had a request for an urgent issue regarding Tet****.Called in told to go to clinic or hospital and authorisation would be issued.This did not happen last time I had to and there was chaos and if I recall correctly had to pay for all.So I sent a request on Monday detailing incident and what I was quering, Tet**** has to he done in 24 hours.I recieved a reply this morning two days later requesting further detail. I gave up with their delayed response and paid for it myself. If this is the bad support they provide I recommend people move to a better supplier.I still do not have conclusion to the issue. I am investigating change to another medical aid.