Fedhealth dont care about there customers

Customer care is useless did a change of opinion in November for the new year Year started got conformation email saying it is done this is your plan good A week later get another email saying no you are now on this option one you did not select call them they say they will update and put me on the correct option I requested January ends I get my debit order they took the money for the opinion then an additional charge of just over R2000 I call them up now again they tell me no I am on another different option than I requested and it's the price difference in the plans even though I did not request to be on that plan they refused to give me a name of the consultant that did not do there job so I can make a complaint and I have to wait 3 to 5 working days just for them to change my plan to the correct one then hope to get my money back eventually