Fedhealth does not care

This was the third pre-authorisation I have done since being with Fedhealth. And every time I had to follow up, just to find out that Fedhealth hasn’t even looked at my email. This after getting a receipt email from Fedhealth. This is pathetic service from Fedhealth. After sitting for an hour on the phone the afternoon before the procedure, I am told for the first time ever to provide a motivational letter from the doctor. The doctor’s office was already closed and Fedhealth said it will take 8 hours to process the authorisation with the letter. So sending it in the morning would have been too late. I had to pay for the procedure myself. Which isn't a small amount. That I now hopefully can claim back. Seeing as how difficult they are if you don't have pre-authorisation. I have never had this much trouble with previous medical aids before. It is shocking how little Fedhealth cares for their clients. If I don’t call Fedhealth myself, nothing gets attended to. The only reason I am with them, is because my previous medical aid merged with them.