JM
Jeeva M

1 reviews | Active since Nov 2017

20 Dec 2024, 11:39

FEDHEALTH - DISSATISFIED WITH SERVICE

I am very dissatisfied with the way Fedhealth is handling my chronic medication application. I am presently on chronic and made another application for chronic medication and was declined. Fedhealth says that they do not cover this. This is a 3 months chronic medication and by not approving this I am going to get cirrhosis of the liver and Liver failure then Fedhealth will have to pay more from PMB. This is being penny wise and pound foolish. To me it seems like Fedhealth wants me to get to that stage of cirrohis of the liver and going for a liver transplant before they can help me. This can all be avoided.

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply20 Dec 2024, 11:59
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth   


Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply20 Dec 2024, 16:49
Official
Dear member, 

A duplicate complaint was received on the Ombudsman platform and an agent has provided detailed feedback to you via email. 

Best wishes, 
Fedhealth