JB
Johan B

1 reviews | Active since Jul 2016

04 Nov 2019, 17:32

FedHealth Delaying Cancelation

Within 3 working days of signing up, I noticed they didn't disclose all the information about the cover. I have phoned, emailed, to get the cover cancelled. All I got was automated replies.

Today 04/11/2019 i eventually got hold of someone, and he told me, that its still with the underwriters, and I need to give a month's notice.

As far as I know, as a consumer I have 30 days to cancel should I not be happy for any reason, apart from that, them withholding vital information about the cover, is also a breach of contract. Thus leaving the contract null and void. I have the proof all emails, sent and received (Automated replies)

Be very very careful if you are ever considering signing up with FedHealth. I'm going though hell, to get this cover cancelled. They are purposefully trying to delay the termination of cover.

I will post on Hello Peter, every day, till this is sorted.

FedHealth, Just cancel my cover please !

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply05 Nov 2019, 09:36
Official
Dear Fedhealth Member,

We are currently experiencing difficulty with our HelloPeter platform and are unable to gain access to your membership details.

Please contact us on  *** in order for us to assist you further.
We do apologise for any inconvenience caused.

Regards,
Social Media Team
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply11 Nov 2019, 12:01
Official
Detailed feedback has been provided. 

Kind Regards 
The Fedhealth Family