Fedhealth deceives members into going to doctors they don't cover

<p>I have done some research and spoken to the 'customer service' people. On the website and the brochure Fedhealth repeatedly says that they cover visits and lenses and that they don't come out of savings. HOWEVER, when you get to the fine print there is a limited list of places to go to. This list has to be requested and is given in the most unprofessional Xcel spreadsheet I have ever seen.</p> <p>Then on the actual website they say that clients must go to places like Specsavers and Value Vision to look for specials.</p> <p>"Shop around for special deals regularly advertised at the larger optometry outlets like Specsavers and Value Vision."</p> <p>There is one Specsavers branch in the whole of CT that they are partned with, and not a single Value Vision. They are telling people to go to shops that they know they don't fully cover (or at all) and give zero warning. I went to Specsavers and I only found out that they weren't paying anything when I got the invoice.</p> <p>I am stuck with a R4000 bill. They won't pay for lenses as they say and won't even give me the pathetic R180 they offer for the frame (the frames there start at about R500). </p> <p>Oh, and they even mention that a client might be able to get a free eyetest. <br />"Some of these outlets will sometimes do an eye test for free if you buy your glasses from them". <br />They are supposed to pay for that but it is cheaper for them to make their clients get it for free instead when they are supposed to be getting it free from them. </p> <p>What kind of customer care is this? In is flat out deceptive and misleading and it manipultes people so that it can get them out of paying for anything. 'Family' my ***.</p>