Fedhealth

I guess this is the last step before going to the ombudsman.My complaint was sent on 30 March and we are now on the 12th April.The complaint was supposedly dealt with and my claims would be paid manually as seemingly no one else has ever claimed maxo facialist accounts. It has taken fedhealth 6 weeks to try and work out how to pay the claims.6 WEEKS...is this acceptable?? I have phoned on 5 different occasions only to be cut off after 15 minutes of holding .I expect an immediate response please