FEDHEALTH- CUSTOMER SERVICE IS SHOCKING

Fedhealth has failed to ensure that my deceased father's account is no longer debited for both my mother and father's medical aid. My father passed away on 2 January 2021 and on the 19th of January, we sent an email to Fedhealth about his passing and included the death certificate etc and copy of his ID. We wanted to ensure that my mother became the sole/main member on the medical aid plan as of 1 February 2021. Fedhealth acknowledged receipt of the email and yesterday, 1st of February 2021, my father's bank account was debited for BOTH my mother and father's medical aid.

We have been trying to contact Fedhealth via phone call and there is a huge backlog [an hours wait] and so my mom tried to use their chat facility on the website, which states is offline for queries and customer service. The helplines leave my mother on hold for extended periods.

We require assistance URGENTLY regarding this matter.