Fedhealth customer care ***********!

I have phoned Fedhealth numerous times, please bring up my call recordings made in february as i enquired about upgrading where it says pays 100% of fedhealths rates and the customer care kept telling me no and where do i see this?? this call was made on feb 7th 2020, I even asked to speak to management and he came back and told me no. And to show me where I saw that the upgrade medical aid pays 100% of the rates which is what I needed.

I now have the forms and can't print them as it is locked down.

I called back on the 1st April and was given a NO again not any terms and conditions, i waited a while, until i said but it states here pregnancy is allowed, i am sure there is a customer care to advise you accordingly so that you don't have to do your own research.

it has now fallen out of my 30 days and we are sitting at 60 after numerous phone calls and incorrect info given.

I need urgent assistance as I am highly disappointed in this medical aid and if not resolved, my fiance and I will be changing schemes next year