SK
Sylvia K

1 reviews | Active since Mar 2023

14 May 2024, 11:32

Fedhealth Customer and claims department ERRORS

I have been a member of FEDHEALTH MEDICAL AID for over 10 years. As wonderful as the service has been its now shocking. I have all the documentation to prove what im saying here. Fedhealth do NOT respond. I have a number of medical service providers, who are accusing me of theft essentially, saying i have been paid by Fedhealth and i have not honoured my bills to these doctors and hospitals. Fedhealth now threaten to report service providers to the Medical Board for dishonourable dealings?! I have been to Fedhealth offices personally, called them, mailed them, PLUS even had them officially call me to say they have corrected these errors, going back to 2022. I would appreciate Fedhealth sorting this out immediately, after which i will remove this posting. Untill such time this review is to WARN Fedhealth members pensioners and the younger MEMBERS. Fedhealth service changes when you are older, they just don't care. It is a fact that they target the older members to cancel membership and their strategy is to pursuit the younger people.

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Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply14 May 2024, 11:45
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth
SK
Sylvia K's update14 May 2024, 16:30
Reviewer Update
Thank you for the response. However you placed the 1 year old query yet again with a agent/consultant. Being the umpteenth promise to rectify the Fedhealth debacle.

When do you start escalating the serious admin errors to Management to find out who and why these errors happened in in the first place? 2022 claims were reversed 2023? "Corrected" and reversed numerous times refer to claims statements.

I was promised before Friday lets see what happens.
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply20 May 2024, 15:34
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth