Fedhealth consultants poorly trained

Most of the Fedhealth consultants I deal with are very poorly trained. The only way for me to address major issues is to contact their CEO Jeremy Yatt. Dealing with those Consultants who are working from home is a nightmare: bad lines and screaming family members. Also by ignoring your emails: they think the problem will go away. Even if you suggest better training: you get the same bad service consistently. Apologizing for bad service does not fix the issue. And very poor initial effort vs. Discovery when it came to Covid vaccines for their members over 80 years. We have Medical Aid and we landed up going to a public site because we were desperate to vaccinate an 89 year old member: shameful.