NT
Nokuthula THULS.TB

1 reviews | Active since Apr 2023

26 Apr 2023, 13:58

Fedhealth consultant Ref no 260423QM5S9R

Poor service from Fedhealth consultants I had to ask her to follow up on 1.statues of my claim 2. Why it had not gone through and the extra info she needs 3. We then figured out the issue as I was willing to stay on the call for the next hour

The consultant was nonchalant and just wanted to get off the phone whether I was assisted or not as though it’s someone else’s responsibility to resolve my queries.

Disheartening to say the least

But she followed all my instructions and we now halfway through my process being accepted

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply28 Apr 2023, 10:02
Official
Dear Member, 
 
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 
 
Best Wishes
Fedhealth