DS
Douw S

1 reviews | Active since Apr 2011

19 Jun 2024, 10:13

Fedhealth conflicting information.

Last year I paid a huge amount on my PMB (bipolar) for session 11 and 12 according to Fedhealth I online had 10 sessions per year. I now want to put a call to your call centre on public record.

Details to follow. I spoke to Lerato. I get 15, consultation per year as per Lerato for psychology and psigiater. Call Reference 180624q7kz18 18 June 448pm the call was made and confirmation given. . Tomorrow I'm seeing my psychiatrist for the 11th time and according to the above detail you /Fedhealth will pay for the consultation.

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply19 Jun 2024, 10:43
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly. 
 
Best wishes,
Fedhealth
DS
Douw S's update19 Jun 2024, 11:34
Reviewer Update
Thank you for the quick help