Fedhealth complaints dept

At the moment I am not pleased with the manner in which Fedhealth treated the situation where I had the proof and knew that claims were not being paid for but with benefits still available. After my first complaint on hellopeter I received a call from Mbali Mazibuko who listened and promised to find out the why's etc why claims were unpaid. A couple of days later she gave me a call to give feedback. Even when the so called client care, counsellors etc tried to make me look as if I was the one who had no clue about my own available benefits, she tried to help. Today I received a phone call to say that the issue has been reeolved after being sent to senior management. She was the one who had to appologize for the fact that Fedhealth doesnt know what they are doing (my take on the situation), and that I had to go through it at all. I want to thank Mbali for her kindness and the manner in which she helped me. Fedhealth needs more people like her working for them who tries to find a solution to the problem. I give Mbali the 4 stars, but Fedhealth will need to do much more to get any stars from me. This has been a very stressful couple of weeks, and could have been resolved on the 1st day I sent an e-mail.