Fedhealth claims

I am seriously so fed up with their claims department. I have logged a claim in May and have since phoned 6 times to follow up. First it was a document error, then it was a system error. Then they did not have my bank details which i was not informed of. If there is details missing is it not their responsibility to inform their clients. If i had not phoned the "banking details" problem would still be pending. And still i am waiting.