Fedhealth Cheating it’s member’s

I cancelled my medical aid on the 1st, 30 days. I called initially when I needed to clarify how to cancel the medical and I was informed that I had between 30th and 1st of October as that would constitute 30 days.

Sent the email as required on the 30th as well as the 1st of October. When they called to confirm my cancellation they told me that the creditor would be in contact. The call center agent confirmed that the last debit order will be the November 2020 as they bill me in arrears.

Just reviewed the cancellation document and it’s stating the December as the last month. How does that even work Fedhealth? Like why are you trying to cheat people especially during these times. This is the reason why I am leaving because of the subsequent bills that followed after going to the network hospitals that you later on say you don’t cover those doctors because they are outsourced. Should we now start recording the calls when we speak to your consultants because ever since I started I always hear different things? Because we can’t trust anything you say.