Fedhealth carelessly causes additional trauma in Covid times

I have posted a review a week or so ago about Fedhealth and gave them a one-star rating. I wish there was the possibility to give them nothing, zero, nada. Maybe a trash can. After my post, I received a dutiful call on 21 July from Fedhealth from Mangoba, very polite and clearly under instruction to resolve the issue. But Mangoba(sic) had no background knowledge of the issue and also did not read through all the correspondence that was on the system. I explained my problem to him in short telling him about the 10 plus emails I have sent and what has since transpired, pleaded that all I want was payment of the claim so that the caregivers could get their dues. Oh, he says, he sees there are a lot of emails on the system, he will have to go through them to see what the problem is. I said yes, that is a good idea Mangoba, why don't you do that, and then you call me back when you have gotten some background knowledge on the case. All very nice, very amicable, hoping that the matter will, at last, be resolved. I'll do that, he said and hung up. Yesterday, 28 July I phoned Fedhealth again in exasperation. The care facility wanted payment and they wanted it from me. Gavin answered the phone. I explained my problem to Gavin. Gavin is very helpful, and informs me that there is only ONE email on the system, received on 22 July!!! So what they have done is they have deleted my correspondence from the system, that is the only deduction that I can make. Bearing in mind that I have submitted the very first claim in June already, and that I have been communicating with Fedhealth via emails since the 2nd week in June, Gavin also politely informed me that the claim has not been loaded onto the system yet, and that normally it normally only takes 5 -6 days to process a claim. So why is it taking so long to process this claim? Surely Fedhealth can carry the costs? Surely my mom's medical aid covers this, as I have already received the authorization I am absolutely stunned!!! I have no more words other than to express my utter utter disappointment and desperation. Please dear God, is there someone with some sense at Fedhealth who can clear this mess up??? It is no use you phone them because you get put on hold, and you have to go through so many channels maybe speak to someone that may or may not be able to help you.