Fedhealth cannot make up their mind with my memship and pushed paperwork around

I initially was a Member op Topmed, with no issues. Then Topmed was taken over by Fedhealth. With the start of the Covid pandemic I got retrenched and ask for assistance and a repayment plan as I fell 2 months behind in my payments. I eventually did a downgrade on my medical aid from Flexifed 3 to Flexifed 1, which was approved but never updated at their accounts department because Arlon Jukskei claims that I did not fill in a completed downgrade. This was the form that was emailed to me. I made sure that there was enough funds in my back account for 2 payments on Flexifed 3 and 1 on Flexifed 1. Fedhealth tried to take 3 installments for Flexifed 3. Needless to say it was all returned for insufficient funds. It is impossible to make contact with them and when you email them you immediately get a automated email with a reference number and have to wait on average 10 days for any feedback. They also refuse to call you back on any queries. I get emails that my membership is suspended and the next day lifted, just to get another email a few days later to suspend me again. I have no idea what my current status is with Fedhealth. As to date I have not receive a repayment offer, which I was told by a Fedhealth employee is possible. I want a CALL BACK by the latest Tuesday 14 July 2020, or I will cancel my membership and go elsewhere more affordable.