LF
Lise F
1 reviews | Active since Apr 2014
18 Feb 2019, 14:29
Fedhealth cannot get the basics right - stay away from this medical aid!
Since Fedhealth has implemented this new MediVault nonsense, their customer service has become absolutely appalling. There is no time of the day that you can phone or go online and get service without waiting for 20-30 minutes. As every year, I am battling to get a service provider paid from PMB instead of savings. This year I have done everything I can to avoid the confusion, but no - they got it wrong again. Worst of all - my requests for help are just being ignored. They just storm ahead and do whatever they want with the claims I submit, despite me explaining the situation for the umpteenth time. I am not interested in all the clever advertising, bells and whistles and empty promises. I just want basic decent service - which is obviously beyond this company. I absolutely regret ever joining this medical aid and I am telling everybody to avoid them as far as possible.
Helpful (0)
Replies (7)0
Replies (7)
Fedhealth Medical Scheme's replyOfficial
19 Feb 2019, 08:45Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply19 Feb 2019, 08:45
Official
Thank you so much for your review we will be in touch shortly.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's replyOfficial
25 Feb 2019, 08:53A consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
Fedhealth Medical Scheme's reply25 Feb 2019, 08:53
Official
A consultant has tried contacting you and was unsuccessful, however an email has been sent to you.
Kind Regards
The Fedhealth Online Team
The Fedhealth Online Team
LF
Lise F's updateReviewer Update
15 Mar 2019, 10:38I give up. After resorting to this platform to get a claim processed correctly, Fedhealth is on their worst behaviour again! The following two claims, same service provider, same statements, plus I sent all the correspondence FROM FEDHEALTH with my claim, the service provider was AGAIN not paid because the claim was processed incorrectly. I chatted to service consultant online now and according to him, the claim must now go for reprocessing and the provider will only be paid in 7-10 working days. I stick to my point: Stay away from Fedhealth if you want a medical aid that gets the basics done!!
LF
Lise F's update15 Mar 2019, 10:38
Reviewer Update
I give up. After resorting to this platform to get a claim processed correctly, Fedhealth is on their worst behaviour again! The following two claims, same service provider, same statements, plus I sent all the correspondence FROM FEDHEALTH with my claim, the service provider was AGAIN not paid because the claim was processed incorrectly. I chatted to service consultant online now and according to him, the claim must now go for reprocessing and the provider will only be paid in 7-10 working days. I stick to my point: Stay away from Fedhealth if you want a medical aid that gets the basics done!!
LF
Lise F's updateReviewer Update
15 Mar 2019, 10:38I give up. After resorting to this platform to get a claim processed correctly, Fedhealth is on their worst behaviour again! The following two claims, same service provider, same statements, plus I sent all the correspondence FROM FEDHEALTH with my claim, the service provider was AGAIN not paid because the claim was processed incorrectly. I chatted to service consultant online now and according to him, the claim must now go for reprocessing and the provider will only be paid in 7-10 working days. I stick to my point: Stay away from Fedhealth if you want a medical aid that gets the basics done!!
LF
Lise F's update15 Mar 2019, 10:38
Reviewer Update
I give up. After resorting to this platform to get a claim processed correctly, Fedhealth is on their worst behaviour again! The following two claims, same service provider, same statements, plus I sent all the correspondence FROM FEDHEALTH with my claim, the service provider was AGAIN not paid because the claim was processed incorrectly. I chatted to service consultant online now and according to him, the claim must now go for reprocessing and the provider will only be paid in 7-10 working days. I stick to my point: Stay away from Fedhealth if you want a medical aid that gets the basics done!!
LF
Lise F's updateReviewer Update
15 Mar 2019, 10:38I give up. After resorting to this platform to get a claim processed correctly, Fedhealth is on their worst behaviour again! The following two claims, same service provider, same statements, plus I sent all the correspondence FROM FEDHEALTH with my claim, the service provider was AGAIN not paid because the claim was processed incorrectly. I chatted to service consultant online now and according to him, the claim must now go for reprocessing and the provider will only be paid in 7-10 working days. I stick to my point: Stay away from Fedhealth if you want a medical aid that gets the basics done!!
LF
Lise F's update15 Mar 2019, 10:38
Reviewer Update
I give up. After resorting to this platform to get a claim processed correctly, Fedhealth is on their worst behaviour again! The following two claims, same service provider, same statements, plus I sent all the correspondence FROM FEDHEALTH with my claim, the service provider was AGAIN not paid because the claim was processed incorrectly. I chatted to service consultant online now and according to him, the claim must now go for reprocessing and the provider will only be paid in 7-10 working days. I stick to my point: Stay away from Fedhealth if you want a medical aid that gets the basics done!!
LF
Lise F's updateReviewer Update
15 Mar 2019, 10:38I give up. After resorting to this platform to get a claim processed correctly, Fedhealth is on their worst behaviour again! The following two claims, same service provider, same statements, plus I sent all the correspondence FROM FEDHEALTH with my claim, the service provider was AGAIN not paid because the claim was processed incorrectly. I chatted to service consultant online now and according to him, the claim must now go for reprocessing and the provider will only be paid in 7-10 working days. I stick to my point: Stay away from Fedhealth if you want a medical aid that gets the basics done!!
LF
Lise F's update15 Mar 2019, 10:38
Reviewer Update
I give up. After resorting to this platform to get a claim processed correctly, Fedhealth is on their worst behaviour again! The following two claims, same service provider, same statements, plus I sent all the correspondence FROM FEDHEALTH with my claim, the service provider was AGAIN not paid because the claim was processed incorrectly. I chatted to service consultant online now and according to him, the claim must now go for reprocessing and the provider will only be paid in 7-10 working days. I stick to my point: Stay away from Fedhealth if you want a medical aid that gets the basics done!!
Fedhealth Medical Scheme's replyOfficial
11 Apr 2019, 09:57A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Online Team
Fedhealth Medical Scheme's reply11 Apr 2019, 09:57
Official
A consultant has been in contact with you and detailed feedback has been provided.
Kind Regards
The Fedhealth Online Team