LP
Lezandri P

1 reviews | Active since Apr 2021

01 Jun 2026, 13:10

Fedhealth cannot communicate

Let me know what I should do to cancel membership and go elsewhere. Broke my leg. Needed operation. Hospital and service providers do ****py admin but you cannot communicate with them like you say you would and you cannot even give feedback to me like you say you would. And no, a 5 sec phonecall where you drop the line after I answer does not count as you calling me with feedback. The operation is a PMB. You do not pay. Even the doctor says it is PMB you should pay. My gapcover won't pay because it is PMB. You cannot talk to the doctor to fix the codes because you are calling the wrong number. You cannot give me a letter stating why you are not paying the PMB because apparently the code is wrong with the doctor... and so the circle goes. And yet I pay you almost 2.5 times a month what the claim costs. Guess after 9 years I'll go elsewhere.

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply02 Jun 2026, 08:25
Official
Dear Member, Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.  Best wishes,Fedhealth