Fedhealth breach of contract

On the 21st of January 2019, I made a call to Fedhealth and send an email requesting for termination of 3 member of the medical aid, but to continue with the scheme making Mr Govender(current member) of the scheme the new principal member and Shantay Govender his dependant, I was advised to send and email to fed health and to complete the continuation docs and sent to fedhealth, this was done on the 21.01.2019 Reference – 210119Q6L9H8, I was told that this process to terminate members will bean advance notice of 30 days, so I expected payment for 5 members, Feb payment went off, March Payment went off...that 30 days to much, and now I have April payment going off for still 5 members and to date no one at Fedhealth I willing wo assist me I have insisted on them going back to list to the call recording which is not being done 220319q9wss6 250319q9xty7 010419qb8l8d I was direct in my request I did not ask for anything complicated, it was a simple request of the 5 members on the scheme, please removed 3, then of the balance 2 members make Mr Govender the principal member and Shantay Govender adult dependant, also I asked them if this will not effect anything because Shantay(my daughter) is due to deliver her baby first week April - her file number is fedq ********** which is my priority, and I made this clear when I spoke to the initial supervisor (An Indian Lady)

Mr Mannie Van Niekerk was supposed to listen to my calls on the 01.04.2019, and give me a call back on this regard, this was not done, I had to call back on the 02.04.2019 (020419qbbgk1), then only I received a call back from him, My bank account is not sitting in a negative balance, coz I have not catered for this additional amount, I had to push out the application of my new medical scheme because I cannot pay for 2 medical aids.

Please I request your humble assistance.